At Shop Zeezee, your satisfaction is our priority. If something isn’t right with your order, we’ll make it right.
Returns
We accept returns within 7 days of delivery, provided the item meets the following conditions:
- Item is unused and in its original condition
- Item is returned in its original packaging
- Proof of purchase is provided
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Worn or used clothing
- Opened skincare or bodycare products
- Used hair extensions or accessories
Damaged or Incorrect Items
Received something damaged or not what you ordered? Contact us within 48 hours of delivery with clear photos of the issue, and we will arrange a replacement or full refund as quickly as possible.
Refunds
Once your returned item is received and inspected, we will notify you of the outcome. Approved refunds are processed within 5 to 10 business days to your original payment method. Please note that shipping fees are non-refundable unless the return is due to our error.
Return Shipping
Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect upon delivery.
How to Initiate a Return
To start a return or report an issue, don’t hesitate to get in touch with us at: shopzeezee1@gmail.com